Refund policy

# Return and Refund Policy

Thank you for shopping at realproduct.shop. We value your business and want to ensure you have a great shopping experience. If you are not entirely satisfied with your purchase, we are here to help.

### 1. Return Window

* Customers can request a return or replacement within 7 days from the date of delivery. Requests made after 7 days of delivery will unfortunately not be eligible for a return or exchange.

### 2. Conditions for Returns

To be eligible for a return, please ensure that:

* The product is unused, unwashed, and in the same condition that you received it.

* The product must be in its original packaging, including all tags, boxes, and the invoice/receipt.

* Important for Damaged/Wrong Items: If you received a damaged, defective, or incorrect product, you must provide clear photos or a short video of the unboxing as proof when contacting us.

### 3. Non-Returnable Items

Certain types of items cannot be returned:

* Personal care and hygiene products (such as cosmetics, innerwear, etc.).

* Items purchased during a clearance sale or promotional offers (Sale Items).

### 4. Refunds Process

* Once we receive your returned item, our team will inspect it and notify you of the status of your refund.

* If your return is approved, we will initiate a refund to your original method of payment (for prepaid orders) within 5–7 business days.

* For Cash on Delivery (COD) orders, customers will need to provide their bank account details or UPI ID to process the refund.

### 5. Contact Us

For any questions or to start a return request, please reach out to us:

* Email: sardarariful163@gmail.com